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Individual Client Agreement
TRANSCEND GROUP COACHING ACCELERATOR (INTRODUCTORY OFFER)
This Agreement is made and entered into on this day, May 19, 2021 (“Start Date”) between
CastroStrong LLC, a California Limited Liability Company, (“Hereinafter referred to as “Coach”) and
_______________ (Hereinafter referred to as “Client.”)
Coach and Client hereby voluntarily and willingly agree as follows:
For good and valuable consideration of special pricing in the amount of one hundred ninety-seven dollars ($197.00). Client has agreed to purchase TRANSCEND GROUP COACHING
ACCELERATOR – INTRO OFFER (hereinafter “Program”). In exchange, Coach agrees to provide the
services outlined in the Program Details below, and Program Outline attached hereto. Client understands
and agrees that Coach will utilize suitable methodologies in accordance with Client’s needs, and in
accordance with her/her training.
1. Program Details
a. TRANSCEND GROUP COACHING ACCELERATOR is a 4-week program designed to offer group coaching and do-it-yourself (DIY)
resources so you achieve lasting transformation in your personal growth journey, break through personal limitations contributing to
cyclical burnout and reconnect with your authentic self and purpose, through seasons of transition and beyond.
b. Coach will provide the services outlined in detail in the attached Program Outline Addendum.
Client confirms he/she has read the Program Outline Addendum, asked Coach any and all
necessary questions, and conducted any research necessary to feel he/she understands what
is (and isn’t) being provided in Program.
a. This Agreement is considered a mutual non-disclosure agreement, meaning both Client and
Coach agree not to disclose, reveal, or make use of any confidential information learned by
either party during discussions, coaching sessions, calls, emails, or otherwise. Such
“Confidential Information” includes, but is not limited to, financial information, coaching
strategies, exercises, or other methodologies Client learns as a result of working with Coach,
plans or outlines for future programs or packages, information contained in documents or any
other original work created by Coach, and any and all other intellectual property (discussed
b. Client and Coach agree that the responsibility to refrain from disclosing or sharing any and all
Confidential Information learned as a result of Client working with Coach shall survive the
expiration of this Agreement and Coach’s services. This means Client and Coach both agree to
continue to keep Confidential Information private, even after the completion of working with
c. Should Client breach this provision and disclose confidential or proprietary information
belonging to Coach or another participating in the Program, Client understands additional
action may be taken by Coach up to and including legal action.
3. Intellectual Property Rights
a. Client agrees and understands that Coach has created numerous original, creative works in
connection with the Program, and agrees that Coach maintains all copyrights and other
intellectual property rights in all original or derivative content associated with or included in
the Program, whether created prior to working with Client or specifically for Client, including
but not limited to: documents, charts, emails, graphs, products, systems, processes, handouts,
worksheets, tutorial videos, trade secrets, marketing strategies, Facebook ad strategies,
guides, and any other original work created by Coach. Client agrees she may be granted a
limited right to use selected materials in the course of his or her own business, but
understands that the rights remain with Coach. Nothing in this Agreement shall constitute a
transfer of ownership of any Intellectual Property from Coach to Client, nor grant any license
to use the information, other than that which is expressly provided throughout the course of
b. Client agrees and understands he/she is not to copy, repost, alter, publish, sell, assist others in
selling, manipulate, distribute, or in any way exploit any of the content or intellectual property
provided by Coach or obtained through working with Coach, without Coach’s express written
consent. If such behavior is discovered or suspected, Coach reserves the right to immediately
end your participation in the Program without refund, as well as access to any program or
materials you may have purchased, without refund, and reserve the right to prosecute any
actionable infringement or misuse to the full extent of the law.
c. Licensee Rights: Coach’s Limited License to Client: Client understands that in purchasing the
Program, she/he is gaining access to view all content and information available as part of the
Program, as well as any additional information or content shared with him/her by Coach as
she sees fit. Client understands this means he/she will have been granted a limited, revocable,
non-transferrable license to read and use the information provided for use in his/her business
and life, as instructed or allowed by Coach. As a “Licensee,” Client understands and agrees that
Client will not:
i. Copy, edit, distribute, duplicate or steal any information or any Content obtained
through Program without written permission by Coach;
ii. Post, distribute, copy, steal or otherwise use any portion of the Program or its content
without written permission by Coach, and understand that any such use may constitute
infringement, which may give rise to a cause of action against Client.
iii. Share purchased materials, information, content with others who have not purchased
iv. Client further acknowledges and understands that any such actions including but not
limited to those outlined above will likely constitute infringement and/or theft of
our work, and a violation of this Agreement and United States Federal laws.
a. Client agrees to render payment via credit card or Paypal and understands that the full
purchase amount is due and payable upfront. Client agrees that absent an agreement
regarding a payment plan with Coach, he/she must complete payment in full before becoming
entitled to any products or services included within Program.
5. Payment Plan:
a. If Coach HAS offered Client a payment plan, all information regarding payment schedule is
outlined in the attached Payment Plan Addendum . Should Client fail to make timely payments,
or if additional payments are not able to be processed, Client understands: IF PAYMENT IS
NOT MADE, (1) the reminder of the Program may be forfeited until payment is made; and (2)
Client will owe a five percent (5%) late fee. A payment is to be considered late if not paid within
fifteen (15) days of the date it is due. Accounts that have not been paid after 30 days will be turned
over to collections, and the balance of Client’s account will become due and payable. If Client’s
account is turned over to collections, Client understands and agrees he/she is responsible for any
and all fees accrued, in addition to the original account outstanding balance .
b. Coach reserves the right to cancel or cease working with Client should he/she fail to make
additional payments in accordance with the Payment Plan as agreed upon at the beginning of
the Program. Should this occur, Client understands she is not entitled to a refund of funds
already issues to Coach in exchange for work completed thus far, and it is up to the sole
discretion of Coach whether Client is to have continued access to any materials made available
to Client during the Program up until payments were missed.
6. Refund Policy
a. Coach is not able to offer refunds once Client has purchased the Program. Client understands
this provision, and agrees that he or she is not entitled to a refund once payment has been
issued to Coach.
b. Should Coach experience an unforeseen event causing her or her team to become unavailable
or otherwise unable to complete the Program, Client may be entitled to a partial refund on a
case-by-case basis, based upon the portion(s) of the Program unable to be delivered by Coach.
Reasonable, minor changes or modification to the Program made by Coach do not qualify as an
inability to deliver services, and do not qualify Client for a refund.
c. Client further agrees and understands that changing his/her mind about the Program, failing
to follow through or understand the details of the Program, not experiencing the results
he/she expected or desired, or experiencing any other similar situations does not entitle her
to a refund.
a. Client agrees at all times to defend, fully indemnify and hold Coach and any affiliates, agents,
team members or other party associated with Coach harmless from any causes of action,
damages, losses, costs, expenses incurred as a result of Client’s use of Program, as well as any
third-party claims of any kind (including attorney’s fees) arising from his/her actions as a
direct or indirect result of Client’s participation in Program. Should Coach be required to
defend herself in any action directly or indirectly involving Client, or an action where we
decide Client’s participation or assistance would benefit Coach’s defense, Client agrees to
participate and provide any evidence, documents, testimony, or other information deemed
useful by Coach, free of charge.
8. Voluntary Participation
a. Client understands and agrees that he/she is voluntarily choosing to enroll in Program and is
solely responsible for any outcomes or results. While Coach believes in her services and that
Program is able to help many people, Client acknowledges and agree that CastroStrong LLC is
not responsible nor liable to Client should Client sustain any injuries, incur harm, or encounter
any negative ramifications. Client agrees that he/she is fully responsible for his/her health
and well-being, including participation in Program and any results therein.
a. Client agrees and understands that Coach cannot guarantee any specific results, outcomes, or
changes to Client’s current situation, and will hold Coach harmless if he or she does not
experience the desired results. Client is entering into this agreement voluntarily and of his or
her own free will, and readily understands that he or she may or may not experience results
desired, or achieved by other clients of Coach.
b. Client understands that all services provided by Coach in connection with the Program being
purchased are provided on an “as is” basis, meaning it is without any guarantees,
representations, or warranties, including but not limited to warranties relating to quality,
non-infringement, fitness for a particular purpose, merchantability, or expectation or course
of performance. Client is choosing to purchase this Program and work with Coach on a purely
voluntary basis and does not hold Coach responsible should Client become dissatisfied with
any portion of the Program.
c. Client agrees that he/she does not have a cause of action, legal remedy, and is not entitled to a
refund should he/she not achieve the results desired following completion of his or her work
with Coach, as long as Coach delivers the Program as described in Paragraph 1 above, or
similar substitutes, upon additional agreement by Coach and Client.
d. Earnings Disclaimer: Coach also does not make any guarantees or assurances regarding a
particular financial outcome based on use of Program, nor is Coach responsible for Client
earnings, or any increase or decrease in finances based upon information within Program. Any
information or testimonials regarding past or current clients’ participation in programs, or
working with Coach contained on Website or in sales material that contain financial
information are individual, and results may vary.
10. Dispute Resolution
a. Should a dispute arise between Coach and Client, the parties agree to attempt to resolve by
good-faith negotiations and discussions. (Client agrees that failure to see results is not a basis
for a “dispute” and agrees he or she does not hold Coach responsible for any specific results, or
those results which have been achieved by other clients of Coach.) If unable to reach a
resolution informally, Client and Coach agree that all disputes will be submitted for Arbitration
by the American Arbitration Association, to be completed in Benicia, CA , within a reasonable
amount of time. Client and Coach agree to participate in the arbitration process in good faith
and in a manner that will effectively and efficiently resolve the dispute at hand, including the
exchange of any materials, documents, or information. The decision made by the arbitrator is
to be final and binding on both parties, and is not to be appealed or otherwise set aside. It is to
be enforceable in any court of proper jurisdiction as a judgement of law or decree.
11. Applicable Law
a. This Agreement shall be governed by and under control of the laws of California regardless of
conflict of law principles, and regardless of location of Client. Client understands this and
agrees that the laws of California are to be applicable here.
a. This agreement is not to be altered, amended, changed, extended, or considered waived
without execution of an additional addendum signed by both Client and Coach, or a party
authorized to sign on behalf of either party.
Client and Coach agree this Agreement constitutes the entire agreement between Coach and Client,
taking place of and superseding any and all prior agreements, discussions, correspondence, or proposals
between parties. Client understands that if a portion of the Program or an expectation is not included in
this Agreement, it does not apply and is not included within the Program. Client has taken any necessary
measures to discuss further and have any questions answered by Coach or Coach’s team, and is in full
agreement with the terms outlined herein.
© 2023 Her Renewed Strength Co.
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I'm so glad you're here. I look forward to connecting with you. Blessings! -E